Every one of us might have heard about the innovative ideas and some of us may have lots of innovative ideas, however hesitant to share it with the world. Sometime while seeing something new, we used to say “this is exactly what I was thinking or planning to do”.
What I think, we should at least share our ideas without thinking that people may laugh on us or this might be obsolete idea, no one like it, will not get royalty, should patent it first then share etc. I think, all the ideas are equal while those are in the form of an idea. Once it starts taking it shape, then we may think about its weight.
Today whatever so called technology we have, is all about the ideas only. In today’s world business are coming up with new ideas only to sell their product to develop new things.
Let’s take Virgin as an example: It had started their flight service and stared serving ice cream in the plan. Well serving ice cream was just an idea and many was laughing over it, but it had great impact and was the key of Virgin flight’s success story. Later they came up with an idea of commercial space tour, which looks almost impossible, still many investors had invested in this idea. Though the space ride will be for just 4 minutes, still it was a great idea and Virgin team is working on to convert this idea into reality.
On the other hand people had purchased more than 300 million acers of land on the moon via Lunar Land Company.
All these were just an idea and we can see the impact of these ideas.
Start now and share your ideas, it may change the world the way it is crawling now.
During my tenure in public sector, I was trained over empathy. This is like sympathy but not exactly. Sympathy is a very common word and many time empathy as a synonyms is used instead of sympathy.
If we go by the definition, sympathy is feelings of pity and sorrow for someone else’s misfortune. Whereas empathy is the ability to understand and share the feelings of another, which is in other words putting ourselves in their shoes.
So why in call centers they focusing a lot over empathy? They are always calm and trying to convince us.
I strongly believe that call centers are focusing so much of empathy to make their representative to understand what exactly the person on the call is feeling while s/he is calling for support or help / assistance. Until and unless the representative will not understand the importance of caller’s time and criticality of issues, they will not be able to provide proper support. This may affect the brand value of the company in the market.
We can take an example of multinational company Ford, which is continuously taking about its upgraded support services for their vehicles. Similarly the online shopping site Flipkart, which now a well-known brand.
I think empathy is the key to success along with proving the right support. Sometimes having right knowledge, best support team may led to failure due to lack of empathy.
Think about it.