Services Archives -

Service Automation

There was a news recently, “Automation will reduce 70% of IT jobs”. Being an IT guy, this sounds terrible and raising lots of questions. If I am jobless now, obviously it wouldn’t matter to me much and may be those who are not in IT field will even bother about it, however for all those who are either in IT field or planning to join it, will certainly be tensed.

If we look back in early 90s, when the banks had decided to migrate all their manual systems to on-line automated systems. There was huge crowd agitating against banks for their decision and making hue and cry. Many of them even said that all the information will leak or the companies which will involve in this transition may take all your money. The story doesn’t end here, there were more rumors and concerns.

Now we all know what happened at the end. Think for a moment of not migrating the banking system online today, we might still be wasting hours and hours in the queue for depositing and withdrawing the money, money transfer to other banks will be difficult and business would not be even possible today.

Similarly if we see around us, we’ll see almost everything is on-line and computerized, even in the hospital the computerized machines are performing critical operations, keeping person alive on ventilator. On the other side, we are now having a driverless bus running in New York’s busiest street.

If we had not migrated, then we might be living in the Stone Age today. Hence we should take this news in positive way and should not be panicked. This will make our life easier down the line. Keep in mind, in case if it reduce the IT jobs, then again it will open the opportunities for those, who can get things automated and the best part of human is that it is keep on learning and upgrading itself, which computer may not be able to do it by its own!!

http://www.thehindubusinessline.com/info-tech/automation-to-kill-70-of-it-jobs/article9960555.ece

Service Unavailable

We are talking about the driver less cars, drone airplanes, robots etc, however are we really thinking about “Service Unavailable” issues. What if the driver less bus runs into this scenario or may be a drone, what will be the solution then?

Today while visiting a job portal, I got this error message “Service Unavailable”, which is kind of unexpected. It is normal though. It happens to many times while navigating different sites. It could be due to various reasons, let’s not get into that details but this is a bit annoying. Sometimes if you refresh the page, the error will be resolved, whereas sometimes you need to wait to get it resolved for few minutes. These things are a bit technical for a lay man to understand. From a lay man prospective this is a bigger issue, no matter why did it happen.

The good part is that most of the companies are spending a bigger amount on monitoring and alerting their systems along with educating their customers. They are implementing the ITIL process to capture these incidents and providing immediate / permanent solutions along with RCA.

To conclude, these issues will remain be there, no matter how smart our systems or machines will be. However the duration and the occurrence of these issues will certainly be decrease as we go along.